Customer Support Outsourcing
By: Patrick P. | January 14, 2016
Outsourcing customer support can benefit your business in the following ways:
Inexpensive Way to Add Help
Small business owners know providing customer service is important but staffing up can be expensive.
One pro for outsourcing customer service is that it can cost you a lot less than hiring one or more full time employees.
Not only will you save money on not having to pay employee benefits but you can also outsource for just the hours per week that you need instead of the standard 40 hours.
Can Provide Immediate Support
As a small business owner it’s easy to fall into the trap of thinking you can handle customer support on your own.
The fact is there are a million and one things that need your focus and customer support tickets can easily fall low on the priority list as you attend meetings and phone conferences.
Outsourcing your customer service ensures your customers receive the help they need when they need it. This will make your customers happier and will leave you less stressed.
Relieves Workload on Full Time Staff
Without a customer service rep on the team, the duty falls to you or your full time employees to handle the task. Since it’s very likely that you’re too busy, the responsibility will probably land on the desk of your developer or a marketer.
Unfortunately both of these two employees already have enough work to fill up their work plate and adding anything else can make them resent their jobs.
You can keep everyone happy by outsourcing your customer service.
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