Key Performance Indicators to Manage Your Call Center Efficiently

Key Performance Indicators to Manage Your Call Center Efficiently

Key Performance Indicators to Manage Your Call Center Efficiently

Posted on Leave a commentPosted in Infographics, Outsourcing

One of the biggest challenges when it comes to working with a call center outsourcing partner is how to make sure that they are giving you a consistent performance. What this means is that the agents of the call center should get proper training with quality management and the right calibrations to boost high-level performance. […]

INFOGRAPHIC: Challenges in Employee Recruitment and Retention in Call Centers

Challenges in Employee Recruitment and Retention in Call Centers

INFOGRAPHIC: Challenges in Employee Recruitment and Retention in Call Centers

Posted on Leave a commentPosted in Outsourcing

The success of an organization highly depends on this first important step: hiring and keeping your good employees. Out of hundreds and even thousands, how do you select the ones who will work for your company? When selecting future employees you are choosing them not really for your brand but for your brand ambassadors, and […]

Unearthing The Best Practices And Advantages Of Outsourcing

Outsourcing: Why It Matters?

Why Outsource?

Why Outsource

Why Outsource?

Posted on Leave a commentPosted in Outsourcing

Outsourcing — the practice of using outside firms to handle work normally performed within a company — is a familiar concept to many entrepreneurs. Small companies routinely outsource their payroll processing, accounting, distribution, and many other important functions — often because they have no other choice. Many large companies turn to outsourcing to cut costs. […]

Customer Support Outsourcing