Key Performance Indicators to Manage Your Call Center Efficiently

Posted on Leave a commentPosted in Infographics, Outsourcing

One of the biggest challenges when it comes to working with a call center outsourcing partner is how to make sure that they are giving you a consistent performance. What this means is that the agents of the call center should get proper training with quality management and the right calibrations to boost high-level performance. […]

5 Ways to Accelerate Your Inbound Sales Pipeline

Posted on Leave a commentPosted in Business, Digital Marketing, Infographics

Have you already optimized your sales organization? Are they able to convert inbound leads into customers? Take your time to think about that.   When selling services or products over the phone, it looks like your marketing team is already working in overdrive so they can generate a steady supply of inbound leads. It’s true; […]